*Skills: how they’ve been applied in a general sense*

Bartender at The Ville Casino

sales: I have used persuasive skills in a professional manner to try and promote goods or services in order create an opportunity for paying clients and upselling.

Alcoholic beverage knowledge: Demonstrating knowledge of products specific to the company; and showing knowledge of components related to the alcoholic products such as alcohol percentage, origin of manufacture, and flavors and aromas

VIP services: Experience with highly valued clients (many considered high rollers to the largest casino in northern Queensland); providing services and products at an elevated standard in comparison to general service, displaying formality in my actions and speech to address moments of concern.

Senior Life-Guard at Northern Beaches Leisure Center

Conflict resolution: I have personally handled customer complaints, addressing their grievances in an appropriate manner. I’ve also utilized social services such as police for moments of disputes that required physical de-escalation.

Team management: I’ve been given the privilege of coordinating a small team (2-4 coworkers) in the general operations of lifeguarding and facility administration organizing shift rotations and allocating duties.

Event management: I have managed private events within the facility such as birthdays, club celebrations and school excursions. My responsibility was to receive payments relating to the event, take notes on specific requests and to monitor number of patrons. I also liaised with event hosts and documented the event details afterwards.